If possible, we will bill directly to your insurance plan. Please check with your insurance plan for coverage for therapy services as the level of coverage varies greatly between plans. Almost all employer benefit plans have coverage for physiotherapy services.

Please click the link below to see our complete list of DIRECT BILLING health insurance companies and more private billing details:

Direct Billing Link

With a valid ICBC claim number, you will be automatically covered for 25 visits WITHIN the first 12 weeks from your car accident, unless otherwise notified by an ICBC representative.

We will direct bill the assessment or treatment fees to ICBC. For the majority of our services, there are no additional patient fees per visit.

At our Westside location only, there is a one-time patient fee of $38 for TMD (jaw) and Vestibular initial assessments. There is no patient fee for subsequent TMD and Vestibular treatments.

Our clinic will contact your ICBC adjustor directly if more than 25 visits are required OR if your claim is outside of the initial 12 weeks. Supporting documentation from a physician may be required for your adjustor to approve treatment beyond the initial 25 visits.

Please provide appropriate documentation such an ID or K#. We can bill directly to these government agencies for our services.

A valid WSBC claim number and Care Card number must be presented on your first visit. If your claim has been accepted by WorkSafeBC, there are no fees charged to you. Our clinic will speak directly to your WSBC case manager for ongoing treatment approval as required.

If your WorkSafeBC claim is pending, you will be charged as a private client. Once your claim has been approved, you will be reimbursed all applicable fees.

Most BC residents do NOT qualify for any MSP physiotherapy benefit. With your BC MSP number and birth date, our clinic can check to see if you're eligible for any MSP benefit.

For those few people who do qualify, MSP only contributes $23 towards the total cost of treatment and only for 10 treatments in a year (physio, massage & chiro combined). The patient is responsible for paying the remainder of the treatment cost.

We accept all major credit cards, debit and e-transfers. We are a ‘cash lite’ business - which means we prefer you don’t use cash but will take it in a pinch. We won’t be able to provide change but can apply any balance as a credit for your next treatment. We do not accept personal cheques.

heathOne Physiotherapy will provide a receipt to all clients via email (preferred) or paper receipt (on request). These are original receipts and should be accepted by all insurance providers.